Conditions of sale

All glasses available in our warehouses are shipped within 1 working day from the order date.
If the items are not available in stock, the waiting times will be communicated to you via email. Times are indicative and may vary depending on the availability of our supplier.

The prices published on our site for a country belonging to the European Union are inclusive of the VAT rate.

Discount codes cannot be combined with each other for a single purchase.

Deliveries to a country not belonging to the European Union may be subject to taxes and customs duties; these taxes do not depend on Ottica Molineris but on the Customs of the country of destination.
Any taxes and any customs charges are the responsibility of the buyer.

Ottica Molineris cannot know in advance any taxes and customs charges as they vary from country to country. For further information we recommend you contact the local customs authority or the Fedex, UPS or Dhl customer service in your country.
These taxes to be paid by the recipient are collected by the courier upon delivery of the package or requested subsequently.

TERMS OF PAYMENT
- Credit Card (Visa, Mastercard, AMEX, ApplePay, ShopPay)
- PayPal
- Afterpay

Purchasing by credit card on Ottica Molineris is safe: we rely on Gestpay, the system for making online payments of the Banca Sella group which puts security first in the management of transactions, reassuring customers about the processing of data released on the internet.

The credit card data is entered only on Banca Sella's secure server which uses the SSL3 security protocol with 128 bit encryption (currently the highest security standard with server-side certification) and immediately transmitted to the international authorization circuits .

Sensitive credit card data are therefore never collected or stored on the Ottica Molineris server to fully guarantee the purchaser's security.
For any information you can send your questions to info@otticamolineris.it

GUARANTEES
Ottica Molineris ensures the quality and authenticity of the products sold.
All glasses are accompanied by the safety and quality certificate required by European legislation (DL n°46 of 02/24/1997-DM n°180 of 05/04/1998), and where required by the certificate of authenticity and originality of the product released by the manufacturer.

All products are guaranteed for 24 months from the date of purchase against any manufacturing defect. In the event of proven malfunction of the item, the warranty may provide for its replacement or repair.
Damage caused by bad or improper use is not guaranteed.
It should be noted that Ottica Molineris is not responsible for direct or indirect damage to people or things resulting from the malfunctioning of the products.
By confirming the order you accept the conditions of sale mentioned above.

PACKAGING E DELIVERIES
The ordered goods are prepared with extreme care, using adequate packaging that protects the goods from possible impacts and ensures good thermal insulation.
In case of breakage or tampering with the package, we invite you not to accept the delivery and contact us immediately .

It is possible to ship your purchases to an address other than your residence, simply indicate it in your order by filling in the appropriate section.

All our shipments are entrusted to serious and professional couriers who, by internal regulation, cannot leave packages unattended at the entrance of your home. We therefore recommend that you indicate an address where the courier can find someone who can sign for and collect the package.

It is possible to find out the status of the shipment directly on the official websites of the couriers by entering the waybill number (tracking number), received in the shipment email. Shipments can be tracked 24/48 hours after receiving the email.
TNT: www.tnt.it
GLS: www.gls-italy.com
UPS: www.ups.com
DHL: www.dhl.com
FedEx: www.fedex.com

GUARANTEES
Ottica Molineris ensures the quality and authenticity of the products sold.
All glasses are accompanied by the safety and quality certificate required by European legislation (DL n°46 of 02/24/1997-DM n°180 of 05/04/1998), and where required by the certificate of authenticity and originality of the product released by the manufacturer.

All products are guaranteed for 24 months from the date of purchase against any manufacturing defect. In the event of proven malfunction of the item, the warranty may provide for its replacement or repair.
Damage caused by bad or improper use is not guaranteed.
It should be noted that Ottica Molineris is not responsible for direct or indirect damage to people or things resulting from the malfunctioning of the products.
By confirming the order you accept the conditions of sale mentioned above.

COMPLAINTS
For any problems and complaints relating to the products or the service, send us an e-mail by writing to info@otticamolineris.it or click here and fill out the form, we will reply within 24/48 hours starting from the first working day following your request.

Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute he can submit a complaint via the European Union ODR platform which can be reached at the following link http://ec.europa.eu/consumers/odr/ (the platform will be operational from 15 February 2016). The ODR platform constitutes an access point for users who wish to resolve disputes arising from sales or online service contracts out of court. For further information contact: info@otticamolineris.it